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GPS Collar Support

How-to Guides and Troubleshooting Articles
GPS Collar Support

Video Guide to App Set Up

  1. Downloading App, Setting Up Collar/Base and Subscription
  2. Setting up and Switching Fences
  3. Changing Collar Correction Levels
  4. Accessing Training Videos

General

  1. How to set up subscription for your GPS collar
  2. How to adjust correction level
  3. My collar will not charge
  4. How to test your collar for accuracy

Tech/App Support

  1. How to onboard your GPS Collar
  2. My collar will not connect to my smartphone
  3. How do I assign or remove a pet from my GPS collar app?
  4. Not getting GPS collar notifications sent to your phone?
  5. My collar will not charge
  6. How to test your collar for accuracy

If you need help or have questions, reach out to our customer support team by calling (800) 578-3647 or chatting with us today.